The process of sedimentation is the part of water & wastewater treatment where contaminants are settled down due to gravity and the clean liquid or clarified water is separated. Clarifiers are circular in shape, and occasionally rectangular in shape. Sedimentation tanks in almost all treatment plants. Wherever the concentration of suspended solids in raw or wastewater is higher, clarifiers are necessary. An additional benefit of our reviews is that they often alert our customers to potential problem areas, or conversely, provide ideas for improving efficiency.In order to clarify or thicken a liquid, solid particulates or suspended solids are typically removed using a clarifier. This ensures that when you report a problem, we can immediately focus on the solution for it, rather than waste time becoming familiar with background information. The review updates our record on your current environment configuration, customizations, and any planned changes over the next year. Assigned Support Account Manager for better continuityĭovetail conducts site reviews of our Help Desk customer’s Clarify systems annually to help ensure the most appropriate and expeditious solutions to reported problems.Support of your entire system, including configuration, customizations, and integrations.Service Level Agreements ensuring responsive problem resolution from a skilled Clarify engineer. Customized extended-hour programs are also available based on customers’ support requirements.Ĭlick here for some examples of Help Desk Support Cases and Dovetail Solutions. Support provides phone and email coverage from 8am to 5pm CT with 24-hour access to all other resources provided through the Help Desk Program. An assigned account manager will become intimately familiar with your environment and meaningful SLAs provide assurance that your team receives the help they need in a timely and effective manner. Our service center is accessible through phone, email, or our Self Service Portal.
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